Stage 5 · B1–B2

Level B1–B2

Professional phone calls — reuse it in speaking and writing

Professional phone calls: progressive explanation, topic-specific examples, guided exercises and a corrected assessment.

Duration: 25 minPrerequisites: telephone-pro-pratiquerPass mark: 80%

1. Objective

By the end, you will reuse “Professional phone calls” in a sentence or situation of your own.

2. Discover

Read the “Professional phone calls” examples as models. Identify what stays stable and what can change.

3. Understand

To understand “Professional phone calls”, start from the examples rather than an abstract definition. Picture the scene: who is speaking, to whom, for what purpose and how formally?

Bonjour, Léa Martin à l’appareil.Je vous appelle au sujet de la réunion.Puis-je parler à Mme Dupont ?Je vous la passe.Puis-je laisser un message ?Merci, je vous rappelle cet après-midi.
Watch out

In a real situation, decide your intention first: ask, explain, refuse, thank… Then adapt the phrase to the level of politeness and the person you are speaking to.

4. Guided practice

5. Independent practice

6. Write / speak

Say what you want to mean first, then express it with “Professional phone calls”. Read it again as if you were receiving it.

7. Check your learning

8. Remember

For Téléphoner au travail , identify the context first, then the form carrying the useful information. Always check your answer in a complete sentence.

Download worksheet (PDF)

9. Now I can…

  • I can recognise “Professional phone calls” in a new example.
  • I can justify my choice and create an example.