Stage 5 · B1–B2

Level B1–B2

Professional phone calls — practise in context

Professional phone calls: progressive explanation, topic-specific examples, guided exercises and a corrected assessment.

Duration: 25 minPrerequisites: telephone-pro-comprendrePass mark: 80%

1. Objective

By the end, you will manipulate forms related to “Professional phone calls” without copying the model.

2. Discover

Take two “Professional phone calls” examples and change one element at a time.

3. Understand

To understand “Professional phone calls”, start from the examples rather than an abstract definition. Picture the scene: who is speaking, to whom, for what purpose and how formally?

Bonjour, Léa Martin à l’appareil.Je vous appelle au sujet de la réunion.Puis-je parler à Mme Dupont ?Je vous la passe.Puis-je laisser un message ?Merci, je vous rappelle cet après-midi.
Watch out

In a real situation, decide your intention first: ask, explain, refuse, thank… Then adapt the phrase to the level of politeness and the person you are speaking to.

4. Guided practice

5. Independent practice

6. Write / speak

Create two personal examples with “Professional phone calls”: one close to the model and one from your own day.

7. Check your learning

8. Remember

For Téléphoner au travail , identify the context first, then the form carrying the useful information. Always check your answer in a complete sentence.

Download worksheet (PDF)

9. Now I can…

  • I can recognise “Professional phone calls” in a new example.
  • I can justify my choice and create an example.