Stage 5 · B1–B2
Professional phone calls — use it in speaking and writing
Professional phone calls in Albanian: progressive explanation, topic-specific examples, guided exercises and a corrected assessment.
1. Objective
By the end, you will use “Professional phone calls” in a sentence or short situation of your own.
2. Discover
Read the “Professional phone calls” examples as communication models. Identify what must stay stable and what you can change.
3. Understand
This lesson prepares a real-life situation: professional phone calls. Practise complete phrases and notice which formula is used to ask, explain, confirm or reply.
In a real situation, a grammatically correct sentence can still be too direct or too vague. Learn the expected politeness level and formula as well.
4. Guided practice
5. Independent practice
6. Write / speak
Use “Professional phone calls” in a short message you could realistically send today.
7. Check your learning
8. Remember
For this situation, prepare three functions: open the exchange, state your request or information, then confirm what happens next.
9. Now I can…
- I can recognise “Professional phone calls” in a new example.
- I can explain my choice and create my own example.
