Stage 5 · B1–B2
Professional phone calls — understand and recognise
Professional phone calls in Albanian: progressive explanation, topic-specific examples, guided exercises and a corrected assessment.
1. Objective
By the end, you will identify and explain how “Professional phone calls” works in new examples.
2. Discover
Read this mini-exchange: Mirëdita, jam Arta nga zyra e shitjeve. — Po ju lidh menjëherë.. When would you use each sentence?
3. Understand
This lesson prepares a real-life situation: professional phone calls. Practise complete phrases and notice which formula is used to ask, explain, confirm or reply.
In a real situation, a grammatically correct sentence can still be too direct or too vague. Learn the expected politeness level and formula as well.
4. Guided practice
5. Independent practice
6. Write / speak
Use “Professional phone calls” in a short message you could realistically send today.
7. Check your learning
8. Remember
For this situation, prepare three functions: open the exchange, state your request or information, then confirm what happens next.
9. Now I can…
- I can recognise “Professional phone calls” in a new example.
- I can explain my choice and create my own example.
